Returns & Refund Policy
Returns & Cancellations
Cancellations
If you need to cancel or make changes to your order, please contact us as soon as possible at info@sarahfurever.com.
We will do our best to accommodate your request if production has not yet begun. As every item is handmade to order, once work has started, we are unable to cancel or amend your order.
For bespoke or personalised items, cancellations are only possible before production begins.
Returns & Refunds
Standard (Non-Personalised) Items
If you wish to return a non-personalised item, please contact us at info@sarahfurever.com within 14 days of receiving your order.
Once your return has been approved, the item must be returned within 14 days.
Returned items must:
- Be unused and in their original condition.
- Be returned with any original packaging where possible.
Refunds will be processed after we receive and inspect the returned item.
Bespoke & Personalised Items
As every tuxedo harness is handmade using the measurements you provide, and personalised items are made specifically for you, we cannot accept returns or offer refunds unless the item is faulty or we have made an error with your order.
This includes, but is not limited to:
- Custom-sized tuxedo harnesses
- Personalised bandanas
- Personalised collars
- Personalised leads
- Other bespoke accessories
To help ensure the perfect fit, please refer to our Size Guide before ordering. If you're unsure about measurements, we're always happy to help before you place your order.
Sale Items
Sale items are final sale and cannot be returned or exchanged unless they are faulty.
Return Postage
Buyers are responsible for the cost of returning items unless the item is faulty or we have sent the wrong product.
We recommend using a tracked postal service and keeping proof of postage, as we cannot be responsible for items lost during their return journey.
Original shipping costs are non-refundable unless required by law.
Return Conditions
Returned items must:
- Be unused and in their original condition.
- Be free from pet hair, dirt, odours or damage.
- Include any original packaging where possible.
If a returned item shows signs of use or is not returned in its original condition, we may reduce the refund amount to reflect any loss in value.