Privacy Policy

Effective date: 31 July 2026

At Sarah Furever, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how we use it.

1. Who We Are

Sarah Furever is a UK-based business specialising in handmade dog accessories.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@sarahfurever.com

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2. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Name

• Billing and delivery address

• Email address

• Telephone number (if provided)

• Payment information (processed securely by our payment providers)

• Order history

• Messages you send us

• Information about how you use our website through cookies and similar technologies

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3. How We Use Your Information

We use your personal information to:

• Process and dispatch your orders

• Provide customer support

• Respond to enquiries

• Send order confirmations and tracking information

• Prevent fraud and keep our website secure

• Improve our website and customer experience

• Comply with legal and tax obligations

If you choose to subscribe to our mailing list, we may occasionally send you updates, new product launches and special offers. You can unsubscribe at any time using the link in our emails.

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4. Cookies

Our website uses cookies to help it function properly and improve your browsing experience.

With your consent, we may also use cookies from trusted third-party services, such as Google and Meta, to understand how visitors use our website and measure the effectiveness of our advertising.

You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

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5. Sharing Your Information

We only share your personal information where necessary to operate our business. This may include:

• Shopify, our ecommerce platform

• Payment providers

• Shipping carriers, including Royal Mail and FedEx

• Marketing and analytics providers, where applicable

• Professional advisers or government authorities where required by law

We never sell your personal information.

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6. Data Retention

We retain your personal information only for as long as necessary to fulfil your order, comply with legal obligations, resolve disputes and maintain business records.

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7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where appropriate

• Restrict or object to certain types of processing

• Request a copy of your personal information

• Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us at info@sarahfurever.com.

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8. International Transfers

Some of the companies we work with may process your personal information outside the United Kingdom. Where this happens, appropriate safeguards are in place to protect your information in accordance with UK data protection law.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Any updates will be published on this page with the revised effective date.